Return policy

Return policy

At Ambar Flores, we strive to offer the highest quality products and exceptional service. If for any reason you are not satisfied with your purchase, we offer the following return options: 1. Return Conditions: Return requests must be submitted within 24 hours of receiving the order. The product must be in the same condition as received, unaltered and unworn. Returns are not accepted on personalized products, including custom-designed bouquets and arrangements. To process the return, you must present the original proof of purchase or order number. 2. Return Procedure: To initiate a return, please contact us via our email or phone number within the indicated timeframe. We will evaluate your request and, if approved, we will provide you with instructions on how to proceed with the return. 3. Refunds: If the return is approved, we will process a full or partial refund of the product value, as applicable. Refunds will be issued through the same payment method used at the time of purchase and may take 7-10 business days to process. 4. Exceptions: No returns or refunds will be issued if the product has been mistreated, exposed to inappropriate conditions, or mishandled after delivery. Products damaged during shipping may be replaced after an evaluation of the order's condition. 5. Exchanges: If the product delivered is not the one ordered, we offer an exchange at no additional cost. You must notify us of the error within 24 hours of delivery. If you have any questions about our return policy, please do not hesitate to contact us at [email] or [phone number]. Ambar Flores appreciates your preference.