Return Policy

Return Policy

At Ambar Flores we strive to offer the highest quality products and exceptional service. If for any reason you are not satisfied with your purchase, we offer the following options:

1. Return conditions

• Return requests must be submitted within 24 hours of receiving the order.
• The product must be in the same condition as received, unaltered and unused.
• Personalized products, including custom-designed bouquets and arrangements, cannot be returned.
• To process a return, you must provide the proof of purchase or order number.

2. Return procedure

To start a return, contact us by email or phone within the timeframe indicated. We will review your request and, if approved, send you instructions on how to proceed.

3. Refunds

If the return is approved, we will process a full or partial refund of the product value, as applicable. Refunds are issued through the same payment method used for the purchase and may take 7–10 business days to process.

4. Exceptions

No returns or refunds will be issued if the product was mistreated, exposed to inappropriate conditions or mishandled after delivery. Products damaged during shipping may be replaced after evaluating the condition of the order.

5. Exchanges

If the product delivered is not the one ordered, we offer an exchange at no additional cost. You must notify us of the error within 24 hours of delivery.

Contact

If you have any questions about our return policy, email us at info@ambarflores.com or call/WhatsApp +54 9 11 2704-4440.

Thank you for choosing Ambar Flores.